So How Do We Calculate Ticket-Issuance Fees?
Here’s the deal:
We use a company called Vendini to handle ticketing issues. They’re good at what they do, but like all such companies, they charge a fee.
We thought about including the fee in our ticket prices, but ultimately, we decided not to do so. We wanted it to be clear how much money flowed to us and how much flowed to Vendini. (That being said, if you buy a Flex Pass, we do absorb all of the ticket-issuance fees!)
For sales made through the website, Vendini charges a fee which we just pass on to you. It ratchets up based on the ticket price:
For ticket prices up to $5.00, the fee is $0.99.
For ticket prices of $5.01-$9.99, the fee is $1.50.
For ticket prices of $10.00-$14.99, the fee is $2.00.
For ticket prices of $15.00-$19.99, the fee is $2.50.
For ticket prices of $20.00-$29.99, the fee is $3.00, and
For ticket prices of $30.00-$39.99, the fee is $3.50.
For sales made through the box office (meaning at 201 Green Street or 100 N. Main Street) Vendini charges a fee which is based on how the ticket is paid for. For transactions paid by credit card, the fee is $0.95. For transactions paid by other means, the fee is $0.50. In the interest of full disclosure, we do make a few cents off these box-office transactions. We pass along a fee of an even $1.00, thus allowing us to keep a little above the Vendini fee. We’re not trying to get rich off of this fee; we’re just trying to keep transactions as simple and as uniform as possible.
So when you see $0.99, or $1.00, or $3.00 added to the cost of your ticket, now you’ll know where that number came from. Let us know what you think of our strategy. Maybe next year, we’ll change it!